Services

SAP services

Dependable SAP capacity for organisations that do not have, or do not need, a large SAP team: application support and optimisation for SAP Business One, reporting on SAP data, integrations, and clearly scoped assistance for S/4HANA environments.

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The problem we solve

Good SAP skills are scarce and expensive for mid-sized businesses

SAP Business One is widely used by subsidiaries, distributors and manufacturers that need an ERP more capable than an accounting package. The challenge is support: the original partner may be far away or focused on new sales, internal expertise is thin, and small improvements wait because the hourly rate for a consultant makes them hard to justify.

Larger organisations on S/4HANA face a different version of the same problem: experienced functional and technical capacity for support, testing and smaller projects is hard to find at a sensible cost. Our model addresses both: senior-led, with certified consultants at the Ibadan hub providing day-to-day capacity.

Open SAP Business One issues that wait weeks for a partner response
Add-ons and customisations that make upgrades risky
Reporting done in Excel exports because Crystal Reports are outdated
Integration gaps between SAP and web shops, warehouses or group reporting
S/4HANA support and test capacity consumed by senior staff who should be on strategic work

Who this is for

SMEs and subsidiaries running SAP Business One on SQL Server or HANA
Groups that run SAP alongside Dynamics 365 and need one partner who understands both
Organisations on SAP S/4HANA needing supplementary support, testing or project assistance within a confirmed scope
Finance and operations leaders who need reliable SAP reporting in Power BI

What the service covers

For SAP Business One we provide application support, configuration and optimisation, user-defined fields and queries, workflow and approval set-up, add-on coordination, upgrades and HANA migrations, integrations through the Service Layer and DI API, and reporting in Crystal Reports or Power BI.

For SAP S/4HANA we offer support, testing and project assistance according to confirmed delivery capability: functional support in finance and logistics areas, test execution and regression testing for releases, documentation, and supervised development tasks. Scope is confirmed in writing before we commit, so you know exactly what we will and will not take on.

Activities within the service

SAP Business One second- and third-line support and optimisation
Configuration, user-defined fields and tables, queries, alerts and approval procedures
Upgrades, HANA migration planning and add-on compatibility checks
Integration with web shops, warehouse systems, Power Platform and group reporting
Reporting on SAP data in Power BI and Crystal Reports
S/4HANA support, testing and project assistance within a confirmed scope
Documentation, key-user training and knowledge transfer

Platforms covered

SAP Business One (SQL and HANA)
SAP S/4HANA (functional and technical support)
SAP Crystal Reports and Power BI on SAP data
SAP Business One Service Layer and DI API

Common use cases

Business One support for a distributor subsidiary

A Dutch or European subsidiary on SAP Business One receives second-line support, small improvements and month-end assistance without depending on the group's central team.

Power BI on SAP Business One

Sales, margin, stock and receivables reporting built on the Business One database with correct handling of document types, currencies and business partners.

Business One and web shop integration

Orders, stock and prices exchanged through the Service Layer with exception handling and monitoring.

S/4HANA release testing capacity

Test scripts executed and documented for each release cycle, freeing the internal team for design and business engagement.

Mixed SAP and Dynamics group

Group reporting and intercompany processes supported across subsidiaries on different ERPs by one partner that understands both platforms.

Practical deliverables

Support assessment and service description for the SAP scope
Resolved incidents with documented root causes
Configured changes, queries, reports and integrations with documentation
Upgrade or migration plan with compatibility findings
Test evidence for releases and upgrades
Monthly service report (under a support arrangement)

What you can expect

Responsive, documented support for SAP Business One at a sustainable cost
Trusted reporting on SAP data
Integrations that reduce manual work
Supplementary S/4HANA capacity that frees senior internal staff

How an engagement runs

Capability check
We confirm, in writing, which SAP areas and tasks we can support for your environment before anything is agreed.
Assessment
Landscape, add-ons, customisations, integrations, open issues and reporting needs reviewed.
Agree scope
Service description or project scope with responsibilities, response arrangements and commercial terms.
Deliver and review
Support or project work delivered with regular reviews and documented handover.

Scope and delivery boundaries

S/4HANA assistance is offered only for areas where delivery capability is confirmed; full S/4HANA implementations are not in our catalogue
SAP licensing, maintenance contracts and SAP-side support tickets remain with your SAP partner or SAP directly
Add-on vendors remain responsible for their products; we coordinate and test
Basis and infrastructure administration are out of scope unless agreed separately

Frequently asked questions

Can you be our main SAP Business One partner?

For support, optimisation, integration and reporting, yes. Licensing and maintenance may need to stay with an SAP-authorised partner; we work alongside them where required and make the division of responsibilities explicit.

Do you do S/4HANA implementations?

No. We provide support, testing and scoped project assistance for existing S/4HANA environments where our capability is confirmed. We will say clearly when a request falls outside that.

Which Business One versions do you support?

Current and recent versions on SQL Server and HANA. For older versions we assess first and may recommend an upgrade path as part of taking on support.

Can you integrate SAP Business One with Microsoft tools?

Yes: Power BI reporting, Power Automate workflows and Power Apps front-ends on Business One data are common requests, built through supported interfaces.

Discuss your SAP support or reporting needs

Tell us which SAP product and version you run, what you need help with and how support works today. We confirm our capability for your scope and propose a way forward.

info@neuronsuite.com +234 702 019 7438 Monday to Friday, 08:00 to 17:00